Effective Date: 1 August 2026

Thank you for shopping with Purrfect Pets Care.

This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through our website. By purchasing from us, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 1–2 business days (Monday–Friday).

Orders are not processed on weekends or public holidays.

Processing times are estimates and may be affected by order volume, operational requirements, or unforeseen circumstances.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT/UTC+0)

• Orders placed before the cut-off time may begin processing on the same business day.
• Orders placed after the cut-off time will normally begin processing on the next business day.

3. Shipping Costs

Standard Shipping is £4.99 for orders delivered within the United Kingdom.

We offer Free Standard Shipping on orders over £200 delivered within the United Kingdom.

Shipping charges are displayed during checkout before payment is completed.

4. Estimated Transit Time

Once your order has been dispatched, the estimated transit time is 3–4 business days.

Transit times are estimates and may vary due to:

• Shipping carrier operations
• Weather conditions
• Public holidays
• High shipping volumes
• Other unforeseen circumstances

5. Estimated Delivery Time

Estimated delivery time includes:

• Processing Time: 1–2 business days
• Transit Time: 3–4 business days

Estimated Total Delivery Time: 4–6 business days

Delivery timeframes are estimates and are not guaranteed.

6. Shipping Confirmation & Tracking

A shipping confirmation email will be sent once your order has been dispatched.

Tracking information will be provided whenever it is supplied by the shipping carrier.

Tracking availability depends on the shipping service used for your order.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Incorrect or incomplete address information may result in:

• Delivery delays
• Returned shipments
• Failed delivery attempts
• Additional shipping charges for reshipment, where applicable

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

8. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

• Carrier-related delays
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Other unforeseen events

Estimated delivery dates are provided as a guide only.

9. Missing Deliveries

If tracking information indicates that your package has been delivered but you cannot locate it, please:

• Check with members of your household.
• Check with neighbours or your building reception.
• Contact the shipping carrier.
• Contact our customer support team for further assistance.

Additional information may be requested while we investigate your enquiry.

10. Failed Delivery Attempts

Delivery attempts may fail if:

• An incorrect shipping address has been provided.
• The carrier cannot access the delivery location.
• Delivery instructions cannot be completed.

If an order is returned to us because of an incorrect address or an unsuccessful delivery attempt, additional shipping charges may apply before the order can be reshipped.

Any refund request will be handled in accordance with our Return & Refund Policy.

11. Shipping Area

We currently ship to addresses within the United Kingdom only.

International shipping is not currently available unless otherwise stated on our website.

12. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible before processing begins.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Business Information

Business Name: Purrfect Pets Care

Business Email: support@purrfectpetscare.com

Business Phone: +44 1784 430076

Business Address: 66 High Street, Egham, Surrey TW20 9EY, United Kingdom

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (UK Time)

Order Cut-Off Time: 5:00 PM (UK Time)

Important Information

• Orders are processed during business days only.
• Delivery estimates are provided for guidance and are not guaranteed.
• Customers are responsible for providing accurate shipping information.
• Shipping delays caused by events beyond our control may affect estimated delivery times.
• If you have any questions regarding shipping or delivery, please contact our customer support team.