Shipping policy

Effective Date: 06/01/2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Purrfect Pets Care. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

Orders are generally processed within 1–2 business days (Monday–Friday).

Orders are not typically processed on weekends or public holidays.

Processing times are estimates and may vary depending on order volume, operational requirements, or other unforeseen circumstances.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT/UTC+0).

  • Orders placed before the cut-off time may begin processing on the same business day.
  • Orders placed after the cut-off time may begin processing on the next business day.

3. Shipping Costs

We currently offer free standard shipping on orders delivered within the United Kingdom.

If shipping charges apply in the future, they will be displayed during checkout before payment is completed.

4. Estimated Transit Time

After an order has been dispatched, the estimated transit time is generally 3–4 business days.

Transit times are estimates and may vary depending on the destination, shipping carrier, weather conditions, public holidays, or other external factors.

5. Estimated Delivery Time

Estimated delivery time consists of:

  • Processing Time: 1–2 business days
  • Transit Time: 3–4 business days

Estimated Total Delivery Time: 4–6 business days

Delivery timeframes are estimates only and should not be considered guaranteed delivery dates.

6. Shipping Confirmation & Tracking

After your order has been dispatched, a shipping confirmation email may be sent when available.

Tracking information will be provided whenever it is available from the shipping carrier.

Tracking availability depends on the shipping service used.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Incorrect or incomplete address information may result in:

  • Delivery delays
  • Returned shipments
  • Unsuccessful delivery attempts
  • Additional shipping charges for reshipment, where applicable

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

8. Delivery Delays

Delivery schedules may occasionally be affected by circumstances beyond our control, including:

  • Shipping carrier operations
  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Other unforeseen circumstances

Estimated delivery dates are provided as a guide only.

9. Missing Deliveries

If tracking information indicates that your order has been delivered but you cannot locate your package, please:

  • Check with household members.
  • Check with neighbours or your building reception.
  • Contact the shipping carrier.
  • Contact our customer support team for further assistance.

Additional information may be required when investigating delivery-related enquiries.

10. Failed Delivery Attempts

A delivery attempt may be unsuccessful if:

  • An incorrect shipping address has been provided.
  • Access to the delivery location is unavailable.
  • Delivery instructions cannot be completed.

If a shipment is returned due to an unsuccessful delivery or an incorrect address, additional shipping charges may be required before the order can be reshipped.

Any refund requests will be reviewed in accordance with our Return & Refund Policy.

11. Shipping Area

We currently ship to addresses within the United Kingdom only.

International shipping is not currently available unless otherwise stated on our website.

12. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible before order processing begins.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Business Information

If you have any questions about shipping or delivery, please contact us.

Business Name: Purrfect Pets Care

Business Email: support@purrfectpetscare.com

Business Phone: +44 1784 430076

Business Address: 66 High Street Egham, Surrey TW20 9EY, United Kingdom

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)

Order Cut-Off Time: 5:00 PM (GMT/UTC+0)