Effective Date: 1 August 2026

Thank you for shopping with Purrfect Pets Care.

This Payment Policy explains how payments are processed when you place an order through our website. By placing an order, you agree to the terms outlined below.

Payment Processing

Payments are securely processed through the payment methods available during checkout.

All transactions are subject to authorization and approval by the relevant payment provider.

Accepted Payment Methods

We currently accept the following payment methods:

• American Express (AMEX)
• Diners Club
• Discover
• JCB
• Maestro
• Mastercard
• Visa
• Visa Electron

The payment methods displayed during checkout may vary depending on your location, device, or payment provider.

Currency

All prices displayed on our website are shown in:

British Pounds Sterling (GBP £)

Orders are charged in GBP (£) unless otherwise stated during checkout.

Payment Authorization

When an order is placed:

• Your payment method may be authorized during checkout.
• Payment processing begins when your order is submitted.
• Orders cannot be processed until payment authorization has been successfully completed.

If a payment is unsuccessful, you may wish to:

• Verify your payment details.
• Contact your bank or card issuer.
• Try another accepted payment method.

Order Verification

To help protect our customers and prevent fraudulent transactions, some orders may require additional verification.

Where necessary, we may:

• Temporarily hold an order while payment verification is completed.
• Request additional information to verify a payment.
• Cancel an order if payment authorization or verification cannot be completed.

Billing Information

Customers are responsible for providing:

• Accurate billing information.
• Valid payment details.
• Current contact information.

Incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.

Taxes

Where applicable, VAT and any other required taxes will be calculated and displayed during checkout in accordance with applicable laws and regulations.

Refunds

Where a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing times vary depending on your bank, card issuer, or payment provider.

For more information, please refer to our Return & Refund Policy.

Payment Disputes

If you experience a payment-related issue, we encourage you to contact our customer support team before initiating a payment dispute with your bank or payment provider.

This allows us the opportunity to review your order and assist in resolving the matter where possible.

Payment Assistance

If you experience difficulties during checkout or have any questions regarding payment processing, 

please contact us at:
support@purrfectpetscare.com

or call:
+44 1784 430076

during our customer service hours.

Business Information

Business Name: Purrfect Pets Care

Business Email: support@purrfectpetscare.com

Business Phone: +44 1784 430076

Business Address: 66 High Street, Egham, Surrey TW20 9EY, United Kingdom

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (UK Time)

Order Cut-Off Time: 5:00 PM (UK Time)