Billing Terms & Conditions
Effective Date: 06/01/2026
Purrfect Pets Care aims to provide a secure and straightforward payment process for customers shopping through our website.
By placing an order on our website, you agree to the terms outlined in this Payment Policy.
Payment Processing
Payments are processed through the payment providers available at checkout on our website.
All transactions are subject to verification and approval by the relevant payment provider.
Accepted Payment Methods
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Available payment methods may vary depending on your location, device, or payment provider.
Currency
All prices displayed on our website are shown in:
British Pounds Sterling (GBP £)
Orders are charged in GBP (£) unless otherwise stated during checkout.
Payment Authorisation
When an order is placed:
- Your payment method may be authorised during checkout.
- Payment processing begins when your order is submitted.
- Orders may be cancelled if payment authorisation cannot be completed.
If a payment is unsuccessful, you may wish to:
- Verify your payment details.
- Contact your bank or card issuer.
- Try an alternative payment method.
Order Verification
In certain circumstances, orders may be reviewed for verification purposes.
We reserve the right to:
- Hold an order while payment verification is completed.
- Request additional information where reasonably necessary.
- Cancel an order if payment cannot be verified.
Billing Information
Customers are responsible for providing:
- Accurate billing information.
- Valid payment details.
- Current contact information.
Incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.
Taxes
Where applicable, VAT and other required taxes will be calculated and displayed during checkout in accordance with applicable laws and regulations.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on:
- Your bank.
- Card issuer.
- Payment provider.
Please refer to our Return & Refund Policy for additional information.
Payment Disputes
If you experience a payment-related issue, we encourage you to contact our customer support team before initiating a payment dispute with your bank or payment provider.
This allows us the opportunity to review the matter and assist where possible.
Payment Issues
If you experience difficulties during checkout or have questions about payment processing, please contact our customer support team.
Business Information
Business Name: Purrfect Pets Care
Business Email: support@purrfectpetscare.com
Business Phone: +44 1784 430076
Business Address: 66 High Street Egham, Surrey TW20 9EY, United Kingdom
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)